While I was living in the Middle East, I found the above ad in a local magazine. It was a continuation in the series of “Different Values” campaign, which highlights the premise that different values make the world a richer place. A single image is repeated, with a different one-word interpretation imposed over each photo. I had seen before several ads of the same campaign, but this was the first time that it was adapted to a specific local culture, specially a very sensitive one regarding cultural nuances, such as the Arab culture. Playing with the interpretation of the word obedience –disobedience, we can see local Arabs throwing stones in what it seems to be riots and the police trying to stop them. We can read the following statement: “In some parts of the world throwing stones to protect the tribe is obedient and in others it’s disobedient”.
This is the one of the very few ads that I´ve seen while I working in the Middle East that directly addresses the different values of the Arab culture and other cultures. We can also read that “what we´ve learned in our travels hasn´t just broadened our mind but opened it too. One thing is certain: people will always have different points of view on life”. The Arab culture may seem hostile analyzed from the outside, but those who have lived and worked there know that not all aspects in life are valued in the same degree as we do at home. And it is advisable to try to adapt to other perspectives if you want to succeed in business and understand that it is not possible to agree on everything. In this case, the ad refers to an old tribal Arab custom, but is effective to target both local Arab customers and expats or executives doing businesses in the Gulf region.
If HSBC has become the world´s largest bank group with a global reach that is not matched by any competitor, is because it understood rapidly that most of its business was coming from abroad. In fact HSBC is known in banking circles by its offshore solutions and cross-border services to expats and migrants. A company that sends a message that is open-minded, tolerant and respectful with other cultures, aware of cultural differences and at the same time with global power and reach. The advertisement tagline, “The World´s local bank” reinforces this message.
In my opinion, HSBC is doing with this campaign an excellent work of positioning itself as multinational company operating all over the world but aware of the different values that are present in cultures, especially in such a sensitive industry as banking.